The Electronic Quality Management System (EQMS) is fundamental to the whole PCG ISO 9001 process. It is web based and provides an environment and structured processes for:
- Servicing existing clients
- Acquiring new clients
- Continual business development
- Customer relationship management (CRM)
- Compliance
- Storage of and access to all relevant business documents
The EQMS is a secure document repository:
- Accessible from anywhere
- Has automated document control
- A standard structure
- Standard processes
- Controlled access
The operation of the EQMS is covered in the training day and access to the system is provided at this time.
